Amendment & Cancellation
- After the "Place Order" , please contact us by sending email to sales@newaction.com.hk or leave a message on chat
- When status is marked as "Under Delivery / On the way", the order cannot be cancelled. And order amendment can only be made when it does not affect the total amount paid
- Generally, the received address cannot be changed when the order has been accepted
- There are obvious crack or breakage in the product
- The product style is different with the display pictures
- Send the wrong style or color
- The goods can be returned within 7 working days after sign off you product
- When you would like to return product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.);Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
Cannot Returnable Conditions
- All clearance goods cannot be returned
- We found the vandalism goods during return verification
- The goods was damaged after sign off the package
- Request a refund as the delivery time is too long
- Over the return period (within 7 working days after sign off );if we cannot received the goods over 7 days, we will be not accepted the return of goods
- Customer subjective reasons︰Minimal stain, lighting or computer display color difference caused (Different monitors will have different color), The style is unsightly etc.
- Opened and used items cannot be returned
Replacement Conditions
- The goods can be replaced within 7 working days after sign off you product
- All clearance goods cannot be returned
- When We found the vandalism goods during replace verification, the replacement will be not acceptable
- Cannot replace different style, type and brand
- Only can change different Color or Size
- When you would like to replace product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.);Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
- Opened and used items cannot be replaced